FAQ

Our luxury accessories are designed for small and medium-sized dogs, as well as other small pets like cats, kittens, rabbits, and guinea pigs under 4kg.

Our leads and accessories feature 14k gold-plated metal and premium vegan leather for a combination of luxury, durability, and comfort.

Our leads come in two sizes: Small (130 cm) and Medium (160 cm). We recommend measuring your pet to find the best fit.

Yes, our products are designed with your pet's safety in mind. The materials used are non-toxic and safe for your pet

To maintain the quality of our products, we recommend gently cleaning them with a soft cloth and avoiding exposure to harsh chemicals or excessive moisture. When lead is not in use, it is best to store it in it's material case.

We take pride in the quality of our products and aim to deliver them in perfect condition. If your order arrives spoiled, damaged, or incorrect, please contact us within 14 days at orders@monpetitamourmanolo.com to initiate a return.

Returns are only accepted if the item is in its original condition with tags and packaging intact. We will provide a return shipping label and instructions for approved returns.

Refunds are issued to your original payment method after we receive and inspect the returned item.

Please note non-returnable items include custom or personalized products, sale items, and gift cards. Please refer to our RETURNS page for more information.

Shipping times vary depending on your location. Once your order is processed, you will receive a confirmation with tracking information.

Yes, we offer gift cards that make the perfect present for the pet lovers in your life.

You can reach our customer service team via email, we aim to get back to you within 1-2 working business days. Contact us at: info@monpetitamourmanolo.com