Refund policy

We take great care to ensure that each item we send out meets our high standards of quality and elegance. If your item arrives spoiled or broken, please inspect your order as soon as possible and contact us immediately at info@monpetitamourmanolo.com. We want to make it right for you.

Return Policy

Eligibility: If your item is defective, damaged, or the wrong product upon delivery, you may request a return within 14 days of receiving it.
Condition: The item must be returned in its original condition, with tags and packaging intact.
Proof of Purchase: Please provide your receipt or proof of purchase.
Initiating a Return

Contact Us: Reach out to info@monpetitamourmanolo.com to start the return process.
Return Approval: If your return request is approved, we'll provide a return shipping label and instructions for sending your package back.
Please note that items sent back without prior approval for return will not be accepted.

Exclusions

Non-returnable items: We do not accept returns for custom or personalised items, sale items, or gift cards.
Shipping Costs: We do not cover return shipping costs unless the return is due to a damaged or spoiled item upon delivery.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, you will receive an automatic refund to your original payment method.
Please note that it may take some time for your bank or credit card company to process the refund.
For any return-related questions, please contact us at info@monpetitamourmanolo.com.