Shipping & Returns
At Mon Petit Amour Manolo, we aim to provide a seamless shopping experience, from the moment you place your order to the delivery of your exquisite products.
Shipping Methods and Rates:
- Standard Shipping: Our standard shipping option ensures that your order arrives within 5-7 business days. This is a complimentary service for Australia residents.
- Express Shipping: For those who need their orders sooner, we offer express shipping with delivery within 2-3 business days. Additional charges apply and will be displayed at checkout.
- International Shipping: We are pleased to offer international shipping to many countries. Delivery times and rates vary based on the destination. Please note that international orders may be subject to customs fees and import duties.
Order Processing:
- Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
- Custom and bespoke items may require additional processing time. You will be notified of the expected delivery timeframe when placing your order.
Returns and Exchanges
Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges.
Return Policy:
- Eligibility: Items must be returned within 30 days of receipt in their original condition, unused, and with all tags attached. Custom and bespoke items are non-returnable unless they arrive damaged or defective.
- Process: To initiate a return, please contact our customer service team at info@monpetitamourmanolo.com with your order number and reason for return. We will provide you with a return authorisation and instructions on how to send your item back.
- Refunds: Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. Shipping costs are non-refundable, and a restocking fee may apply for certain items.
Exchange Policy:
- If you wish to exchange an item for a different size, color, or style, please contact our customer service team at info@monpetitamourmanolo.com We will assist you in arranging the exchange and ensure that your new item is shipped promptly.
- Exchanges are subject to product availability. If the desired item is unavailable, we will offer you a refund or the option to choose an alternative product.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately at info@monpetitamourmanolo.com We will arrange for a replacement or refund and cover any associated shipping costs.
International Returns:
- For international returns, please note that return shipping costs and any applicable customs fees are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return is safely received.
Contact Us
If you have any questions or need further assistance with your order, our customer service team is here to help. Please reach out to us at info@monpetitamourmanolo.com
We are committed to ensuring your complete satisfaction and are always happy to assist with any inquiries.